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Owned and operated by Heritage Outdoor Supplies, our team is ready to help with orders, product questions, or planning your perfect outdoor space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your patio furniture set, fire pit, or other items every step of the way.
What is your return policy?
We offer 30-Day Returns on eligible items. If your pergola, gazebo, or furniture set does not meet your expectations, please refer to our Return Policy page for full details on how to start a return.
Can I exchange an item for a different style or size?
Yes, exchanges are available within our return window. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
What materials are your patio furniture sets made from?
Our collections feature materials selected for outdoor durability, including powder-coated steel, weather-resistant wicker, and UV-treated fabrics. Each product page lists the specific materials and construction details for that item.
How do I choose the right fire pit or pergola for my space?
Consider the size of your patio or backyard, the seating arrangement you have in mind, and the overall look you want to achieve. Our team is happy to help you find the right fit if you send us your space dimensions and preferences.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team aims to answer every email and message within one business day.
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Durable Quality
Every patio set, pergola, and fire pit is built with weather-resistant materials designed for lasting outdoor use.
30-Day Returns
Not the right fit for your space? Our return policy gives you 30 days to start a return.
